About Services

Explore Our Popular Services That We Provide

Franchise and Multi Location Management

  • Off Site PBX
  • Toll Free
  • Long Distance
  • International Services
  • Phone Numbers
  • Internet
  • Reporting Portal
  • Daily Reports
  • Call Center Integration
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Small to Medium Sized Business

  • Off Site PBX
  • Toll Free
  • Long Distance
  • International Services
  • Phone Numbers
  • Internet
  • Daily Reports
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Off Site PBX

  • Business Class
  • High value
  • Capabilites
  • Detailed Reporting Services
  • Caller Ringing Audio Replacement
  • Call Recording
  • Customizable
  • Call Center Integration
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Internet Services

  • National Coverage
  • Small Business
  • High Speed Fiber
  • Hone Internet
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Voice Services

  • Long Distance
  • Toll Free Numbers
  • International Toll-Free Numbers
  • Phone Numbers in over 100 Countries
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Customized Solutions

  • Calling Card
  • ANI Recognition
  • Reporting
  • Call Recording
  • Specialized Development
  • Contact us for more information
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WHY CHOOSE US?

We bring solutions to make life easier for our clients.

We have phones installed in over 700 locations across Canada and the US for a number of fast food franchises who have successfully used our system and reporting tools to improve answering customer calls and order processing.

The system configuration ensures they miss as few order calls and capture as much revenue as possible.

The system is integrated with one of several call center solutions so if a location is too busy or does not answer a call within a specific period of time the call is then forwarded to a call center.

Daily reports are forwarded to the customers so they can monitor lost opportunities, provide training where needed and manage the processes and staffing to ensure the most optimal configuration is in place.

Call recordings allow the client to monitor customer interactions and investigate customer complaints.

Our analytics allow the participating members to understand the patterns of their customers. Knowing when a client will disengage the call and acting on that information utilizing a customized call answer, forwarding to a call center or announcing specials engages the client resulting in more sales and a marketing opportunity.

The ability to record each call is vital for training and ensuring that staff are staying on script up sales and addons are often overlooked. In addition, this tool allows you confirm orders reducing call backs or mistakes and can resolve consumer/employee conflicts reducing credits and unfair blame.

Never miss another customer order, If you’re too busy in the store to take the order or all your lines are busy, the order can be processed by a trained call center staff. We work with call center service providers and integrate our Off Site PBX with their call center service.

Already work with a call center, no problem we will work with them to ensure the efficient movement of calls between our Off Site PBX their call center.

Need a call center solution, we are happy to make the introductions.

A wide range of phones, from various manufactures can be provided with the Off Site PBX. Basic phones for fast food restaurants, web enabled phones for executive offices, conference room phones and a wide range of additional add features.

Existing phone numbers can be ported to the new service and takes approximately two weeks if all the paperwork and information provided is correct. A copy of the current phone invoice and a letter of authorization is required.